Booking Terms & Conditions

These terms and conditions apply to all bookings made to stay at Amber Lodge Tamborine, whether made via our website, by email, using an online booking platforms (e.g. booking.com) or over the telephone. They contain important information about your stay and we kindly ask that you read these carefully. If there is anything you would like to discuss regarding your booking or these terms and conditions, please do not hesitate to contact us.

Individual booking

  • Upon making a reservation with us here at Amber Lodge Tamborine, you agree to our standard cancellation policy.
  • To confirm a reservation, payment in full is required.  Payment may be processed via bank transfer or credit card.
  • Check-in time is 2:00 p.m. local time.
  • Check-out time is 10:00 a.m. local time.
  • Amber Lodge Tamborine is non-smoking in all areas. Breach of this policy entitles the property to charge the guest card at the additional value of that night’s accommodation.
  • Kindly note that we only allow guests who are listed on the reservation access to the property and your room.
  • In the event that there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, you will be responsible for for the full cost of repair or replacement of the missing item(s).

YOUR BOOKING REQUEST

Your booking will not be complete until you receive a confirmation email from us, at which point a contract will come into existence between you and us.

CHANGING OR CANCELLING YOUR BOOKING

If you wish to make a change to your booking, please contact us. We will let you know if the change is possible and will send you a confirmation email if the change is accepted.

We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation.

If we cannot make the change you have requested or the consequences of making the change are unacceptable to you, you may want to cancel your booking. Your reservation confirmation email will stipulate the terms of your booking and the cancellation policy applicable to your reservation.

If we receive your cancellation request by no later than 2pm local time, 14 days prior to the day of arrival, a cancellation fee of $10 will apply and the balance of the amount paid for accommodation will be refunded.  Any cancellation requests we receive after 2pm local time, 14 days prior to arrival, will not be entitled to a refund and the full amount paid for accommodation will apply. No refund will be given if you fail to arrive for your stay at Amber Lodge Tamborine.  This policy is valid throughout the reserved stay and applicable to early departures.

A cancellation must be confirmed in writing by sending an email to admin@www.ambertamborine.com.  A verbal cancellation is not final.

CHECK-IN & CHECK-OUT

Time: Unless otherwise agreed, check-in is permitted from 2pm and we kindly ask that all guests depart by no later than 10am.

Security: In the interests of security and the prevention of fraud, we will ask you to confirm your identity by providing your passport, driving licence or other form of photo ID upon check-in.

Guests under 18: Please note that all guests under the age of 18 must be accompanied by adults during their stay. We reserve the right to refuse entry to Amber Lodge Tamborine to anyone who is under the age of 18.

CHARGES

The price of your stay will be the price indicated when you make your reservation via the website, or as communicated to you if you place your booking by telephone or email. Please check the price in your confirmation email. We will do our best to ensure that the price advised to you is correct however, it is always possible that, some of our room charges may be incorrectly priced. We will confirm the price of your stay in our confirmation email, so please double-check that when you receive it and let us know if you notice any abnormalities. Where there has been an obvious discrepancy between our room charges and the price stated on our website or otherwise communicated to you, we reserve the right to charge our correct room charges or to cancel your reservation.

A credit card pre-authorisation will be taken upon check-in.  Please let us know before you check-out if you notice any abnormalities in any charges which have been assigned to your room.

YOUR STAY

During your stay, we ask that you comply with the following house rules:

Our Rooms: The images of our rooms and facilities on our website are for illustrative purposes only. Each part of Amber Lodge Tamborine is slightly different and your room or the facilities you use during your stay may vary slightly from those images.

Noise: All guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the hotel or while in the surrounding area.  Quiet hours are between 9 p.m. and 7 a.m. and during this time guests are asked to keep noise to an absolute minimum.

No Smoking: No smoking is permitted inside Amber Lodge at any time, whether in your room or elsewhere. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) during your stay. We also reserve the right to terminate the remainder of your stay in the event that we find you have failed to comply with our smoking policy.

Animals & Pets: No animals will be allowed in Amber Lodge Tamborine.

Candles & Open Flames:  Candles oandopen flames are not allowed for fire safety reasons.

Parties & Events: Parties and events are not allowed.

Accidents: Guests must report any accident or injury they or their guests may have whilst on the premises immediately to a member of management and in any event, within 24 hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes.

Inappropriate Behaviour: We kindly ask that you respect our other guests and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay. We reserve the right to eject you from the premises and cancel the remainder of your stay in the event that you fail to respect this policy.

Damage: We kindly ask that all guests respect Amber Lodge rooms and facilities. In the event that there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, you will be responsible for for the full cost of repair or replacement of the missing item(s).  We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of such damage and/or missing items.

Parking: We offer free parking on site to our guests. One parking space is available per room.  Any additional cars will need to be parked on the street.

DAMAGE & LOSS

We provide a lock in each room and all reasonable efforts are made to provide a secure lodging environment. Nevertheless, the risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely and we strongly advise you against bringing valuable items such as jewellery or large amounts of cash to Amber Lodge Tamborine. Management reserves the right, in its sole discretion, to refuse to store any personal property of guests.

We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.

YOUR PERSONAL INFORMATION

We will use the personal information you provide to us in accordance with our Privacy Policy.

OTHER IMPORTANT TERMS

Force Majeure: Amber Lodge Tamborine will not be responsible and will not pay any compensation where we are preventing or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.

We may transfer this agreement to someone else: We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

If a court finds part of this contract illegal, the rest will continue in force: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Governing Law & Disputes: These terms are governed by Queensland Australian law.

Alternative Dispute Resolution: Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use.